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Secured payment:
Online credit card payments will be processed by secured and confidential payment software that implements the SSL protocol, a data encryption system used by a number of major websites.
The software is very simple.
You place your order and select "credit card" as your payment method. You are then taken to our bank's e-transaction server. Once on the payment page, enter your credit card details. The data will be encrypted and processed by the bank, the only body able to decipher the information.
All major French or foreign credit cards such as MASTERCARD, AMERICAN EXPRESS, CB or VISA are accepted. Each payment will be subject to online authorisation from your bank, to check your credit card's validity.
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Free delivery for orders over €60, for delivery throughout France
We use the Colissimo service for deliveries.
Prices are divided into 7 zones.
FRANCE: Mainland France – Colissimo France
>> Standard delivery = €5.90
>> Free delivery for orders over 60 euros
>> Delivery time: 48H after dispatch (working days)
>> No signature needed upon delivery
Zone A: European Union, Switzerland, Norway.
>> Standard delivery = €16.15
>> Free delivery for orders over 120 euros
>> Delivery time, subject to change: 4 days after dispatch (working days)
>> Signature required upon delivery
Zone B: Eastern European countries (excluding European Union), North Africa.
>> Standard delivery = €19.80
>> Free delivery for orders over 140 euros
>> Signature required upon delivery
Zone C: Other African countries, Canada, USA, Middle East.
>> Standard delivery = €23.20
>> Free delivery for orders over 160 euros
>> Signature required upon delivery
Zone D: Other destinations.
>> Standard delivery = €26.40
>> Free delivery for orders over 200 euros
>> Signature required upon delivery
French Overseas departments and territories (1): Guadeloupe, Martinique, French Guyana, Reunion, Saint Pierre and Miquelon, Saint-Martin, Saint-Barthélemy.
>> Standard delivery = €12.70
>> Free delivery for orders over 120 euros
>> Signature required upon delivery
French Overseas departments and territories (2): New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands
>> Standard delivery = €15.20
>> Free delivery for orders over 120 euros
>> Signature required upon delivery
VAT & customs duties:
A tax refund system is applied for deliveries to countries where VAT is not applicable, namely the French overseas departments and territories. Your basket is automatically recalculated when you select your delivery destination.
You will not be required to pay the 5.5% (for food supplements) or 20% (for cosmetics) VAT.
Be warned that you will be required to cover all potential customs duties.
Shipments are dispatched from Monday to Friday (excluding bank holidays). The delivery deadlines stated are calculated according to order dispatch. A confirmation email will be sent to you once your order has been dispatched. |
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Payment in 3 instalments at no extra cost for orders over €120t
Payment in 3 instalments at no extra cost is only possible for payments made by cheque or postal order. At the time of the order, attach 3 cheques each for 1/3 of the total amount. The cheques will be cashed at 1-month intervals, the first just before delivery.
We are of course available should you require any further information, by calling +33 (0)2 51 78 90 96.
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30-day money back guarantee
Selection Sante's "money-back guarantee" means that you can shop stress-free!
For any purchase made on the selectionsante.com website (online or over the phone), you are entitled to change your mind, regardless of the reason.
Consequently, if the items ordered do not meet your expectations, provided they have not been opened or damaged, you are entitled to send them back to us within 30 days after receipt.
The Customer service department is to be informed of any returns, by writing to this address: sav@selectionsante.com,
Upon receiving your email, our team will send you our return address.
Once the product has been returned and deemed acceptable, SelectionSante will reimburse you by cheque within 30 days after the item was returned to the warehouse, or will exchange the product if you so wish, in line with the conditions set out in the general terms and conditions of sale.
The reimbursement or new delivery will be sent to the invoice and/or delivery address registered in your Customer account. |
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Customer Service line open from 9.00am to 6.00pm
We offer a friendly customer service line from 9.00am to 6.00pm from Monday to Friday, for:
- Placing orders.
- Requesting information on products or terms of sale
- Any other question on sales or after-sales.
please call +33 (0)2 51 78 90 96 |
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